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Don't just dream about working for a place you love-make it a reality. Smart Team is a fast-paced, growing company that can never have enough savvy, enthusiastic and innovative talent on our team. We offer a competitive salary, casual work environment and a full range of benefits. Check out our latest offerings to find your next dream job.
Available Positions:
Mica Systems Sdn Bhd provides Web hosting and managed services to more than 1,000 customers worldwide. Smart Team helps individuals, small businesses and large enterprises achieve more value from state-of-the-art Web-based technologies by reducing their complexity and cost. Founded in 2004, Smart Team is one of the major Web hosting companies in Malaysia. For more information about Mica Systems Sdn Bhd, please visit www.smartteam.net.my or call +6034042 6872.
Smart Team offers a competitive salary and benefits including Medical, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you!
To be considered, fax or email your resume including salary requirements to +60.340425563 or hr@smartteam.net.my Smart Team is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State, or local law.
Days: Weekdays and Weekends
Shifts: First (9 am to 6 pm) or Third (1 am to 10
am)
Hours: Full-time or Part-time
Mica Systems Sdn Bhd, a Web hosting company,
is seeking Technical Support Representatives to respond
to phone calls and emails from customers around the
world. Following a two-week training course, you will
work with our customers each day to help identify
the source of their problems and offer complete and
accurate solutions. You will need to work in a fast-paced
environment where customer issues and team priorities
are constantly changing.
Description:
- Answer phone calls and emails from customers.
- Identify customer questions and offer complete
and accurate answers.
- Understand customer problems and provide proactive
solutions that exceed customer expectations.
Qualifications:
- Outstanding customer service skills with user-level
UNIX/NT/Windows 2000 skills.
- Familiarity with Internet applications.
- Working knowledge of troubleshooting tools including
FTP, telnet, FrontPage and email protocols required.
- Strong initiative, team player, and good oral
and written communications skills.
- Enthusiasm about the Internet a must.
Requirements:
- 1 to 3 years of technical support experience
- BA/BS from an accredited University
- Strong writing, and verbal communication skills
- Ability to work in an ambiguous and highly
dynamic environment
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Smart Team, a Web
hosting company, is currently seeking an energetic Senior
Technical Support representative for our Smart Team operation based in Kuala Lumpur, Malaysia. The mission of the
Senior Technical Support Representative is to provide
exceptional service to Dedicated/Co-location Server
customers. He or she will work as an integral part
of the overall customer service efforts at Smart Team.
Qualifications:
- Develop in-depth knowledge of Smart Team Dedicated
Server products and processes.
- Proactively manage technical issue resolution.
- Study customer/issue patterns, forecast potential
problems, and create relevant processes.
- Work closely with Technical Support and Systems
Administrators
- Work in a team environment dedicated to providing
the best customer care.
Requirements:
- Exceptional customer service skills.
- Bachelor’s degree.
- 2-4 years professional experience in webhosting
Technical Support, Dedicated Server or Co-location
preferred.
- Functional knowledge of Linux and Windows Server
operations.
- Understanding of the Web hosting industry.
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Smart Team is offering a rewarding
and high-growth position for a motivated, aggressive
Sales Executive to join our Dedicated Server business
unit. The Sales Executive focuses on delivering mid-sized
and enterprise customers through working all sales
activities including prospecting, qualifying, selling,
and closing.
This is a great opportunity for an innovative individual
with a strong track record of exceeding sales goals
to quickly earn new responsibilities and rewards.
We are seeking a bright, highly motivated, self-starter,
with excellent communication and interpersonal skills
to join the team. Successful candidates must possess
superior follow up skills, work well under pressure
and be able to effectively communicate over the phone,
chat, email and face-to-face.
Responsibilities:
- Respond to sales inquiries
- Employ solution-selling techniques to identify
business needs and developing solutions to solve
client business problems
- Develop selling strategies and account planning
- Provide pipeline and forecast reports
- Prospect and develop new accounts
- Manage overall day-to-day Client relationship,
including oral and written communications
Qualifications:
- Minimum of 2-3 years successful sales experience
- Sales experience in a technology related industry
preferred
- Solid working knowledge of the Internet and
ability to grasp technical details
- Ability to multi-task in fast-paced environment
- Excellent communication, networking and interpersonal
skills
- Organized, flexible and goal-oriented
- 4 year college degree
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Smart Team, the global leader in Web
hosting, is currently seeking an energetic Dedicated
Sales Representative for our Smart Team operation
based in Kuala Lumpur, Malaysia. The mission of the Dedicated
Sales Representative is to provide exceptional service
to Dedicated/Co-location Server customers and upsell
accordingly. He or she will work as an integral part
of the overall customer service efforts at Smart Team.
Responsibilities:
- Develop in-depth knowledge of Smart Team Dedicated
Server products and processes.
- Provide and accept frequent feedback to and
from customers.
- Constantly match customer needs with appropriate
Smart Team services.
- Upsell new services and components.
- Develop relationships with customers.
- Recognize industry trends and marketing strategies.
- Work closely with Technical Account Managers.
- Work in a team environment dedicated to providing
the best customer care.
- Work with teams in other Smart Team locations.
Requirements:
- Exceptional customer service skills.
- Bachelor’s degree.
- 2-4 years professional sales experience in
IT, Dedicated Server or Co-location preferred.
- Some knowledge of Linux and Windows Server
operations preferred.
- Understanding of the Web hosting industry.
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Mica Systems Sdn Bhd, a global leader
in Web hosting, is currently seeking an energetic
Executive Assistant for its Smart Team operation based
in Kuala Lumpur, Malaysia
If you are a superior Executive Assistant with a successful
demonstrated track record of assisting high-level
executives, this may be the opportunity you are looking
for! This role requires a quick thinking, intelligent,
detail oriented, highly organized individual with
great communication skills
Responsibilities:
- Provides administrative support to CEO of Mica Systems
Sdn Bhd.
- Provides planning and organization of meetings,
special events.
- Maintain CEO’s meeting schedules, calendar
and other activities.
- Prepare extensive domestic and international
travel arrangements including air, hotel and transportation.
- Proactively generate general administrative
support: including mail, correspondence, expense
reports, etc.
- Handles details of a highly confidential and
critical nature.
- Make high-level contacts of a sensitive nature
inside and outside the company.
- Answers and monitors internal/external calls
to CEO.
- Includes coordination of all hotel reservations,
meeting room scheduling, coordination of administrative
staff workers in the booth and other duties as
requested.
- Works independently and uses appropriate discretionary
judgment.
- Must be able to take on assignments willingly
with limited instruction.
Requirements:
- Ability to thrive in a fast paced environmen
- Proficiency in Excel, Word, and PowerPoin
- Superb communication skill
- Detail orientation
- Deadline driven
- 5+ years previous executive support required.
- BA/BS required
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Smart Team, a Web
hosting company with over 1,000 customers, is currently
seeking a Key Account Manager for our Smart Team operation
based in Kuala Lumpur, Malaysia. The Key Account Manager is responsible
for managing all existing relationships with our Dedicated
Server customers. In this role, you are responsible
for facilitating issue resolution and uncovering revenue-generating
opportunities from the existing customer database.
The individual selected will be aggressive, energetic,
possess excellent communication skills (both written
and oral) and has a burning desire to exceed. This
position is ideal for a candidate with an Inside Sales
and/or Customer Service background, interested in
enhancing their sales skills.
Responsibilities:
- Employ solution-selling techniques to identify
business needs and develop customized solutions
to solve client business problems
- Identify and report any trends in the hosting
industry
- Solve problems by gathering information and
evaluating options
- Develop selling strategies and account planning
for existing customer base
- Manage the overall day-to-day Client relationship,
including oral and written communications
- Responsible for customer retention
- Upsell new products/services to existing customers.
- Solicit customer renewals on existing contracts
Qualifications:
- Outstanding communication, multi-tasking and
interpersonal skills
- Strong Customer Service and Sales skills with
superior ability to problem solve
- College degree preferred
- Familiarity with the Internet and ability to
grasp technical details of our services.
- Possess a strong initiative, a drive to succeed
and be a team player
- Ability to maintain a professional relationship
with all departments
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Mica Systems Sdn Bhd is seeking
a Senior Windows Administrator for its Engineering
Services Team, located in Kuala Lumpur. Smart Team
maintains one of the largest networks of
windows servers in the industry.
The applicant will be involved in the design, installation,
and maintainence of Windows 2000 and 2003 Server
technology for web hosting services. Core tasks
will be the management of IIS services in a high
density server environment, administration of SQL
Server systems,
perform system backups, upgrades, and performance
tuning. Successful candidates should have
experience with large-scale deployments of Windows
2000/2003 in a server environment. Note, experience
limited to desktop support is not adequate for this
position.
Required skills:
- BS in Computer Science, IT management or equivalent
field.
- Excellent written and verbal communications
expected as well as commitment to quality and
customer satisfaction.
- Minimum four years of experience in management
of Microsoft Windows NT/2000/2003 based operating
systems.
- The ability to design and maintain large windows
installations in a 24x7 production environment.
- Must have a thorough understanding of Windows
and TCP/IP security.
- Must understand Active Directory and Active
Directory Services Interface (ADSI).
- Skilled in IIS, ASP, VB Scripting, TCP/IP and
integration with Unix systems.
Desirable skills:
- Linux and/or Unix usage and administration experience.
- Network hardware familiarity (Cisco, Foundry,
Juniper switches and routers), including IOS.
- Capacity planning and datacenter management
experience.
- Understanding and planning for rapid growth
and trouble free expansion.
- Ability to work collaboratively with peers
in remote offices.
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Smart Team, a
Web hosting company with over 1,000 customers, is currently
seeking an energetic Customer Service Representative
for our Smart Team operation based in Kuala Lumpur, Malaysia.
The mission of the Customer Service Representative
is to simply provide exceptional service to customers.
He or she will work as an integral part of the overall
customer service efforts at Smart Team.
Responsibilities:
- Develop in-depth knowledge of Smart Team products
and processes.
- Respond to customer phone calls and emails.
- Defuse problematic customer situations.
- Manage customer issue resolution utilizing
available resources.
- Work in a team environment dedicated to providing
the best customer care.
- Actively promote and assist in team development.
Requirements:
- Exceptional customer service skills.
- Bachelor’s degree.
- 1-3 years professional customer service experience
– some technical support experience preferred.
- Understanding of the Web hosting industry.
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