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Smart Team's Integrated Customer Support Platform–A winning combination of state-of-the-art tools, expertise and personal attention.
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A. Customer contacts customer support via phone, email or Smart Team's account management system
B. The Integrated Customer Support Platform process includes:
- Fully Integrated Customer Relationship Management system (Support Centre) processes the incoming request
- A Trouble Ticket is issued for tracking purposes and the request is sent to the U.S.E.R. Support Team for resolution.
- U.S.E.R. Support members take ownership of each Trouble Ticket and work efficiently to resolve the issue completely.
- If required, up to 3 levels of specialized support team members use their combined expertise to resolve the issue.
- Customers can self-resolve many support issues, with real-time changes taking affect, using Help Centre.
C. If the issue requires the help of the U.S.E.R. Support Team, the customer is kept updated throughout the resolution process and the trouble ticket is closed. |
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